Your Train Will Be Late, She Says Cheerily; Voice of Amtrak Computer Works on Frayed Nerves

Amid long lines and frayed nerves typical during the long Thanksgiving holiday weekend, roughly 600,000 rail travelers nationwide will squeeze on and off trains, with one-third passing through Pennsylvania Station. Through it all Julie will remain unshakably courteous and tirelessly chipper.

By IAN URBINA

>>Full Article